top of page

FAQ

  • How long does it take to receive an order?
    It will take us 1-3 business days to prepare your order for shipping or delivery. We ship from Ottawa, Ontario. Generally, orders will arrive within seven days in most regions of Canada (depending on the time of year and weather conditions). Our system will send you an automatic e-mail when we process or have shipped your order.
  • Which company do you use to ship orders?
    We usually use Canada Post to ship all of our orders, which are all Expedited Parcel.
  • Do you ship to the United States of America, Europe or elsewhere?
    Yes we do, the system should allow you to ship to anywhere in the world. If for some reasons it does not let you, contact us and we will try to solve this issue with you.
  • Where do you ship from?
    We are currently based in Montreal, Quebec. All orders will be shipped from this city.(ps. Our physical store was based in Moncton New Brunswick back in the day!)
  • Can you make custom-made gifts for companies, events or clients?
    Absolutely! We have worked with a few local companies to create special custom gift boxes either for their clients, employees or events (even for contests!). There’s no limit in the amount, contact us to get a free estimate. GET IN TOUCH!
  • How can I work/sell with The Acorn Studio?
    We are always happy to discover the newest gems! You can simply use our contact form to reach us anytime or through our social media accounts. Do keep in mind that if we agree on a consignment contract (and not wholesale), we need to have the products/artworks on hand with us as it’s easier to ship and manage if it does sell. GET IN TOUCH!
  • Can I get a customized order?
    Of course! We can customize our gifts any way you would like them to be. Whether you would like a personal message included in the order, or switch out/add some products in our pre-made gift boxes. We are always available to chat (for free) when you need it.
  • Where are you located?
    We used to have a physical store, but we now operate 100% online. That means we don't have a physical place (at the moment).
  • How big are your gift boxes?
    Our gift boxes (as well as regular parcel boxes) are 10 x 10 x 4 inches, but we various sizes available. Our lowest at the moment is 6 x 4 x 4 inches.
bottom of page